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Beads and other items (hereafter simply referred to as "beads") may be
returned in original condition for 90 days. No restocking fee is
charged in the first 30 days, but I reserve the right to charge a 15%
restocking fee thereafter. (I must count all the beads that are
returned, so returns cause me extra work.) No returns will be accepted after 90
days. I will refund shipping costs (within 30 days
only) if you feel that the beads don't match my
pictures, or if they are defective and the defects were not mentioned on
the site, or if they are inferior to other similar and similarly priced
beads available on the internet. Broken beads: If
you received broken beads, they most likely broke during shipment
(pressure and cold temperatures can make beads break). Please report the number of broken
beads to me within 30 days, and I will issue a pro-rated refund.
Defective beads: If
you received defective beads (e.g., beads with cracks or pits), you may
have already paid a discount for them. Please go to the information page
for the beads in question to find out if you paid a discount. If I
inadvertently sold you defective beads at full price, you may return them for a refund
within 30 days (I will pay the return shipping), or I may choose to issue a
refund without requiring a return. Missing
beads: Please take an inventory of the packets in your shipment shortly after opening it,
and certainly before you use any of the beads. That doesn't mean you need to count all the
beads within the
packets; just make sure all the packets are present. Please report missing packets within 10 days.
You have up to 30 days to let me know if any beads are missing from within the packets.
Special orders: Beads purchased as part of a special order
may not be returned unless I agree to take them back while
negotiating the original order. (A special order is one which
requires me to make a special purchase from the wholesale supplier to fulfill
Some necessary restrictions:
(1) Beads which are returned for a refund must be in original condition
(unless you reported to me that they broke in transit);
if they are damaged, or if beads are missing, I may choose not to issue a refund, or
I may issue a pro-rated refund, or issue a refund at 3 cents per bead (or
less if the beads were sold for less).
(2) Partial lots may not be returned.
Thus, if you purchased two lots of 50 beads, you must return either 50 or
If you return 33 or 45 or 65 beads, your refund will be calculated at 3 cents
per bead (regardless of what you paid for them), or less if the beads were
sold for less, minus any discount that
was applied to your order. The reason for that is that partial lots
are thrown into the Odd-Lot jar and are sold for 3 cents each.
Fire-polished faceted beads always have some imperfect facets. If you are returning faceted beads
because of imperfect facets, I will not refund shipping charges.
you qualify for a shipping refund, you will be paid for your actual return shipping cost up to, but not
exceeding, the shipping fee that I charged you.
(5) If your original order exceeded the
discount level of $100 or $200, and if the beads
you returned caused the total of your original order to fall below the
discount that you received, I
reserve the right to recalculate your order without the discount, and
to reduce your refund accordingly. For example, if you purchased $100
worth of beads and received 10% off, but then returned half of those
beads, I reserve the right to recalculate the original order without the discount, and the
refund that you received will be reduced because the 10% discount will no
(6) I prefer not to do exchanges. If
you return beads, I will issue a refund, and you can then place a new
order if you want more beads.
(A) If your package was small, my policy is to re-ship beads that are lost in transit rather than to give a refund.
You will, however, receive a refund for any beads that have gone out of
stock. If your package is large, I prefer to give a refund.
(B) I do not guarantee a refund or replacement for lost packages if the tracking
information indicates that the package was delivered (see "Your
Responsibility" below). Whether or not you receive a will be
determined by my package insurance company.
If a package is returned because you provided an incorrect
or incomplete address, you will have
to pay an additional shipping charge to have the beads re-shipped. If
instead you choose to receive a refund, the
shipping cost of the original shipment will be deducted from the refund.
You are expected to know the habits of your
mail carrier, and to know whether your mail is secure or unsecure.
Thus, if you have a mailbox that is accessible to the public, or if you
live in an apartment building where packages are normally left in the
lobby or outside your door, or if your package is delivered to the
mailroom of your company, or to the receptionist, you must bear some
responsibility if the package is lost or stolen. As stated in (B)
above, if the tracking information indicates that the package was
delivered, I do not automatically guarantee a refund or replacement if the package does
not reach you.
Put the beads you are returning in the bubble mailer they came in, tape the
end, apply a new label, and mail the package at the post office (or apply your own postage if you know how much it
should be). Please do pay for tracking, but do not pay for shipping insurance unless the value of the
returned beads is over about $50.
The purpose of the return policy is to give
you the peace of mind of knowing that you will not be stuck with beads
that are defective or which look substantially different from the pictures
on my site
and were not what you wanted. It is not meant to give you an opportunity to see the
beads in person and then return the ones you don't want. I understand that ending up with beads you don't
want is an unpleasant risk of buying on the internet, and that's why I try to
post the best possible pictures.
However, I know from my own experience as a designer that all beads can be
worked into a design somehow. You may return beads you don't like,
but I cannot afford to process a large number of returns. Thus, if
you return a portion of every order, I may eventually ask you to stop
placing orders. I run my
business on small profit margins, so it is important that you not abuse
the return privilege.
If the beads you buy look substantially different from my pictures, there are many
possible explanations. You may not have a good monitor, or the brightness or contrast may be set too high or
too low. As for the accuracy of the colors, there is no camera or monitor on the market which
reproduces colors perfectly. Whatever you may be buying on the internet, there will always be a small
discrepancy between the color you see on your monitor and the color of the actual
Beads are small, non-critical beads which
are not made to a high standard of perfection. I always make an assessment of defects with new beads that I
post. If I estimate that, say, 10% of the beads are defective, I will lower the price by 10% (unless I feel that
the defect is negligible and the beads are still usable). I feel that 5% is an acceptable level of defects, so
if the defects are under 5%, I may not lower the price (although I often do). I expect my customers to be
tolerant of defects if they do not exceed 5%.
With polished table-cut beads, I examine each bead and eliminate defective beads
before shipping. However, imperfections which are very minor (e.g., very small pits in the glass) are not counted
as defects. If you receive any polished table-cut beads which, in your opinion, are seriously
defective (malformations, cracks, partially polished windows), please contact me for a refund.
Please note that my near vision is not as
good as it used to be, so sometimes I don't notice defects. Also, my estimate of the percentage of defects may
be off. These are honest mistakes. Please don't
hesitate to let me know if I have overlooked defects in the beads you
I do not hold myself responsible for typos. If I accidentally post a bead style with the
wrong price, or with a price of $0.00 (which occasionally happens in the
new shopping cart), the customer
will have to pay for the beads before shipping. Similarly, if I post
the wrong quantity per lot, the correct quantity will be shipped (but
the customer will be informed first).
I don't send out sample beads. Sending out a few beads as a sample means that
an entire lot of the beads will be shorted and can't be sold except as part of an inexpensive mix. Also, I feel that the pictures are good enough
that you should be able to get an accurate idea of what the beads look like.
The beads that I sell are intended for use
by adults, not by children. Beads (depending on the size) pose a choking risk to small
children. If you allow children to use the beads, you must be
certain that they are old enough to use the beads safely, and you should
supervise them. If there are
small children in your house, please store the beads securely so that
children cannot get to them.
I ship all packages via the U.S. Postal Service (First Class, Priority, International First Class,
I do not have a UPS or Fed Ex account and cannot ship via those carriers. I rarely agree to ship via Express
Mail because it is an inconvenience for me.
Domestic (U.S.A.) customers:
$3.00 flat-rate shipping regardless of order size.
International customers must pay the full cost of shipping. You must
go partially through the checkout process to find out how much shipping
will be. Postal rates have gone up in recent years, so even small
orders will have a high shipping charge. The shipping charge is
based on the value of the order instead of the weight, so in some cases
you may be charged too much for shipping. If that happens, a
partial refund will be issued.
All packages are insured. I use a private insurance company, and the
cost of the insurance is not included in the postage amount.
Because Purebeads is a sole-proprietorship (a one-person business), packages generally
ship 2 to 4 days after the order is received. During a sale, or after a mailing announcing new
beads, the delay can be longer. There is a great deal of work to be done, and I have to pace myself.
Orders which are shipped on
Saturday are usually dropped in a mailbox and may be picked up by the post office Saturday
morning or the following
Monday. Most packages mailed on Saturday are picked up on Monday.
Orders mailed on Sunday or a federal holiday
are always picked up by the post office on the next business day.
Occasionally a customer places more than one order and asks me to combine shipment.
I will do that if I remember; if I don't remember, then you will have to pay the shipping cost for both orders.
I don't have a procedure for remembering such things; and since it causes me extra work to combine shipments
anyway, I don't feel that I should have to pay the shipping on the second order if I forget.
Credit card –
all major cards are accepted.
PayPal – my
preferred payment method.*
Money order – I stopped accepting personal checks when a
customer sent me a bad check.
* PayPal requires me to say
this in order to get cash back on my PayPal debit card.
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Outer background by Barracuda
Inner background by Amreta